Terms of service

🔒 TERMS AND CONDITIONS OF SERVICE

  1. General Information This website is operated by CRADLE.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you. By accessing our site and purchasing from us, you agree to be bound by the following Terms and Conditions in full.

  1. Terms of Use By agreeing to these Terms, you represent that you are of legal age in your state or province of residence, or that you are using the site under the supervision of an adult. You may not use our site for: · Any illegal or unauthorized activity · Any copyright or intellectual property violations · The transmission of any viruses or any code of a destructive nature

  2. Products and Availability Products are available exclusively online and may be subject to limited quantities. We reserve the right to: · Modify or discontinue any product at any time · Limit the sales of our products to any person, geographic region, or jurisdiction All images are for illustrative purposes: slight variations in color or rendering do not constitute a defect.

  3. Prices and Payments Prices are stated in Euros (€) and, unless otherwise indicated, include VAT. We reserve the right to change prices at any time without notice. Such changes will not affect orders already confirmed.

  4. Acceptance of Orders We reserve the right to: · Refuse or cancel any order placed with us · Limit the quantities purchased per person, household, or order In the event of an order cancellation, the customer will be fully refunded.

  5. Shipping Delivery times are estimates and cannot be guaranteed. We are not liable for delays caused by: · Courier services · External events (severe weather, strikes, etc.) Upon delivery, the customer is required to check: · The integrity of the packaging · Any visible signs of damage Any discrepancies or damage must be reported immediately.

  6. Right of Withdrawal (EU Compliant) In accordance with EU Directive 2011/83/EU, customers have the right to withdraw from their purchase within 14 days of delivery. 👉 However, to be eligible for a refund: · The product must be unused · The product must be intact and complete · The product must be in its original packaging ⚠️ If the returned item shows signs of use, damage, or non-compliance: 👉 The refund may be refused or reduced proportionally.

  7. Limitations on Refunds A refund will NOT be granted in the following cases: · Use of the product beyond simple inspection and verification · Damage caused by the customer · Missing original packaging · Subjective preferences (e.g., "I don't like it", "does not suit the room") after the product has been used 👉 Completing a purchase implies full acceptance of these conditions.

  8. Defective or Incorrect Products In the event of: · A damaged product · A defective product · An incorrect product sent The customer is entitled to: · A free replacement, OR · A full refund Subject to providing proof (photographs or videos).

  9. Refunds Once your return is inspected and approved: · The refund will be processed back to your original payment method · Processing will occur within 14 days of receiving the returned item Original shipping charges are non-refundable.

  10. Return Shipping Costs · Return shipping costs are the customer's responsibility · Return shipping costs are non-refundable We strongly recommend using a trackable shipping service.

  11. Limitation of Liability We shall not be liable for: · Misuse or improper handling of products · Any indirect damage or economic loss 👉 Nothing in these Terms limits statutory rights provided by consumer protection law.

  12. Intellectual Property All content on this website is protected by copyright laws. Any unauthorized reproduction, distribution, or use is strictly prohibited.

  13. Privacy Personal data is processed in accordance with our Privacy Policy (available for review on the site).

  14. Changes to Terms of Service We reserve the right to update, change, or replace any part of these Terms at any time. Changes take effect immediately upon posting to the website.

  15. Governing Law These Terms of Service are governed by and construed in accordance with Italian Law.

  16. Contact Information For any inquiries: 👉 info.luminaglobal@gmail.com