Refund policy

🔒 Return and Refund Policy (EU Compliant)

📅 Right of Withdrawal (14 Days) In accordance with EU Directive 2011/83/EU, you have the right to cancel your purchase within 14 days of delivery, without giving any reason.

⚠️ Mandatory Conditions for Returns To be eligible for a refund, all of the following conditions must be met: · The product must be unused · The product must be returned intact and undamaged · The product must be in its original packaging · The product must show no signs of wear, use, or assembly 👉 We reserve the right to refuse a refund if these conditions are not fulfilled.

💸 Partial Refunds & Refusals As permitted under EU law: · If the item has been handled beyond what is necessary to establish its nature and characteristics, the refund may be reduced or denied. 👉 Example: Using an item as decor constitutes actual use → refund denied.

🚫 Non-Returnable Items The right of withdrawal does not apply to: · Custom-made or personalized items · Sealed products that have been unsealed after delivery (for hygiene or safety reasons) · Downloadable digital content

❗ Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, you are entitled to: · A free replacement, OR · A full refund 👉 You must provide: · Clear photo/video evidence of the issue · Proof of purchase

🔁 Exchanges We only offer exchanges in the following circumstances: · Defective items · Items damaged during transit · Incorrect items received

💳 Refunds Once your return is inspected and approved: · The refund will be issued to your original payment method · Processing typically takes 5–10 business days, depending on bank processing times

🚚 Return Shipping Fees · Return shipping costs are the customer's responsibility · Original shipping fees are non-refundable · If the return is due to an error on our part, we will cover the return shipping costs

📦 Shipping Liability The customer is responsible for ensuring the returned package reaches us. 👉 We strongly recommend using a tracked shipping service 👉 We cannot accept responsibility for lost return shipments

🎁 Gift Orders · Refunds for gift items will be credited back to the original purchaser

📩 How to Initiate a Return To request a return, please contact us at: 👉 info.luminaglobal@gmail.com

⚖️ Acceptance By placing an order on our store, you confirm that you have read, understood, and agreed to this Return and Refund Policy.